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Privacy Policy

Effective Date: November 1, 2009

Privacy is important to Quark. Quark's Privacy Policy covers the collection, use and disclosure of personal information that may be collected by Quark whenever you interact with Quark, e.g., when you visit our websites, when you purchase Quark products or services, or when you call our sales or support associates (collectively, the "Service"). Please regularly review our Privacy Policy. If you feel that Quark is not abiding by this Policy, you should contact Quark at

Why We Collect Personal Information

The collection of your personal information enables us to give you convenient access to our products and services. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers and events that you might like to hear about.

Information Collection and Use

There are a number of situations in which your personal information may help us give you better products. For example:

We may ask for your personal information when you're discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
When you interact with Quark, we may collect personal information relevant to the situation, such as your name, postal address, telephone number, email address business address, shipping address and other contact preferences; your credit card information and information about the Quark products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
We also collect information for market research purposes – such as your occupation and where you use your computer – to gain a better understanding of our customers and thus provide more valuable service.
If you purchase products or services through Quark, then we may collect payment information, including credit card information, from you. We will protect all of your financial information, and we will never distribute or publicise your financial information except to the extent necessary to fulfill your order.
We collect information regarding customer activities on our websites. This helps us determine how best to provide useful information to customers and to understand which parts of our websites, products and Internet services are of most interest to them.

Publicly Displayed Information is Public

If you use a Quark forum, bulletin board or chat room on a Quark website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected or used by other individuals to send you unsolicited messages. Quark is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Quark will collect that information from your interaction and the information will become publicly available.

When We Disclose Your Information

Quark takes your privacy very seriously. Quark does not sell or rent your contact information to other marketers. We may trade, sell, rent or otherwise share your personally identifiable information with other third parties, including our business partners.

Within the Quark Group
To help us provide superior service, your personal information may be shared with legal entities within the Quark group globally who will take steps to safeguard it in accordance with Quark's privacy policy.

With our Service Providers, Vendors and Strategic Partners:
There are also times when it may be advantageous for Quark to make certain personal information about you available to companies that Quark has a strategic relationship with or that perform work for Quark to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Quark's policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers and content on the Quark website.

We cooperate with law enforcement agencies in identifying those who use the Service for illegal activities. Therefore, we respond to subpoenas, warrants or other court orders regarding information concerning any users. We will, at our discretion, disclose information if we believe that we are required to do so by law, that such disclosure is necessary to protect us from legal liability or that we should do so to protect the integrity of the Service.

Ways We Protect your Personal Information

Quark uses administrative, technical and physical measures to safeguard your personal information against loss, theft and misuse, as well as unauthorised access, disclosure, alteration and destruction.

We use security measures, such as firewalls and Secure Socket Layers ("SSL"), to safeguard the confidentiality of our users' personally identifiable information. Information we collect about our users is stored on secured servers. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure Web browser.

However, "perfect security" does not exist. If you have any questions about the security of the Service, please send an email to

To Inspect, Change or Modify your Personal Information

Upon request, Quark will provide you with a readable copy of your personal information, although we will require proof of your identity before doing so. Quark will also modify the information that you have provided to us. Any such request should be sent by email to


We do not knowingly collect personal information from minors (individuals below the age of 18) and no portion of the Service is directed towards minors. We do not knowingly solicit any information about minors or market to minors. If a minor submits personal information to Quark and we learn that the personal information is the information of a minor, we will attempt to delete the information as soon as possible. At the time the minor's information is submitted it is treated the same as all personal information is under the Quark Privacy Policy.

Cookies and other Technologies

Cookies are pieces of information stored on your hard drive containing information about you. These pieces of information allow the Service to remember important information that will make your use of the Service more useful. Quark uses cookies for a variety of purposes. For instance, we use cookies to allow your automated login and to track your preferences and usage. You can choose to reject or turn off the cookies through your browser settings. If you reject or turn off the cookies, you may still use the Service. The only drawback to this is that you will be limited in some areas of the Service. For example, you will not be able to participate in any of our sweepstakes, contests or drawings that we may offer.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and click stream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Quark will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on the Quark website. When a customer or user clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we may use pixel tags – tiny graphic images – to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we're only sending messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.

Our Companywide Commitment to your Privacy

To make sure your personal information is secure, we communicate these guidelines to Quark employees and strictly enforce privacy safeguards within the company. In addition, Quark supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.

The website has links to the sites of other companies. Quark is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about Quark's Customer Privacy Policy or data processing, please email us at If you do not want Quark to keep you up to date with Quark news, software updates and the latest information on products and services, please request that Quark remove your name from our mailing list records. Any such request should be sent by email to Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Your Consent; Notification of Changes

By using the Service, you consent to Quark's collection and use of the information described in this privacy policy. If we decide to change this privacy policy, we will post those changes via our homepage so our users are aware of what information we collect, how we use it, and under what circumstances we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. Please check this policy from time to time to make sure that you are aware of our latest privacy policy.
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